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Job Details For:
Professional Services Consultant in the North of England

(Job Ref: WR/JOBS/46876- 33291 )

Discipline: Optical Sales

Contract: Permanent


Vacancy Location: South Yorkshire

Job Description

Flame Health Optical Sales are seeking a Professional Services Consultant in the North of England, On behalf of one of the leading providers of Ophthalmic lens technology.

The role will ideally suit an FBDO qualified Dispensing Optician, with sales experience and exemplary lens knowledge.


To assist with the planning, sales development and business support tailored to individual customers across the territory.

To assist with the development and training for internal customers


• Deliver agreed training programmes to target stores across a wide audience (Optometrists, Dispensing Opticians and Optical Consultants) and develop and nurture relationships with key stakeholders.

• Ongoing training, support and assessment of the ECP Services marketing, training and sales programmes.

• Use consultative selling and training techniques to support goals and objectives established for the ECP target base.

• Communicates directly with Kodak Account Managers on the identified ECP target base in their respective territory.

• Conveys to Kodak Account Managers the goals and objectives established for product category and revenue growth within each ECP partnered with Kodak in the programme(s).

• Establish with targeted ECP, Professional Services Training Manager and Head of UK Sales the product offering and retail pricing for targeted product categories

• Assist with monitoring product category and revenue growth, providing tracking to all appropriate business departments.

• Track and communicate consistently to the ECP’s their progress and success and shares these results internally.

• Liaise and communicate with key internal bodies including Marketing/Sales and Customer Care

• Deliver agreed training to selected laboratories.

• Provides world class customer service as a business consultant to selected ECP’s.

• Monthly follow up and feedback meeting or calls with customers following training events


• To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.

• To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are meant.

• To bring to the attention of the business hazards, risks, concerns, accidents or near misses.

• Comply with any local PPE requirements.


• To work in line with in line with Environmental & energy policies.

• To ensure visitors / contractors / external providers meet relevant environmental procedures while on site.

• To bring to the attention of the business environmental hazards, risks and concerns.



• Sales Team

• Marketing Team

• Customer Care Team External

• Customers

• Visitors



• A-level (or equivalent) in a related subject Desirable

• Dispensing Optician qualification KNOWLEDGE/EXPERIENCE REQUIRED FOR ROLE Essential

• Proven track record in field or retail sales over a minimum period of three years.

• Optical Dispensing experience

• Strong sales ethic

• Excellent presentation and training skills.

• Strong written and verbal communication skills.

• Demonstrated computer skills required.

• Influential and persuasive.

• Ability to communicate at both practice owner and ancillary staff levels.

• Able to travel up to 75% of time.





• Business Acumen: Understanding and using information, knowing competitors and market landscape

• Customer Focus: Knowing and collaborating with customers, collecting and acting on customer feedback and their needs, proposing improvements

• Decision Making: Gathering information, drawing conclusions and taking timely responsible decisions based on available information, being able to assess and take risks

• Drive for Results: Committing and completing objectives, delivering work results, aligning, resourcing, changing when needed, applying best practices and giving recognition for results

• Company Principles: Respecting law and public regulations, respecting internal and external quality standards, health and safety regulations and sustainable development. Behaving and acting according to company Values

• Interpersonal Savvy: Building networks and relationships, communicating, influencing, seeking win-win solutions to problems

• Personal Learning: Willingness to develop, being able to acquire and apply new skills, quickly adapting to new situations and requirements

• Strategic Ability: Understanding, communicating and implementing strategy, building partnerships, innovating, being able to analyse short and longer term benefits and consequences, adapting and changing when necessary

A competitive salary package, company car and associated benefits are on offer for the right person.

To apply for this Professional Services Manager job or enquire about additional Optical Sales job opportunities in the UK - contact Flame Health Freephone on 0800 085 0858, or if calling from a mobile on 01158 114488 alternatively email careers@flamehealth.com Flame Health Associates LLP operates as an Employment Agency & Employment Business

KEYWORDS:dispensing optician fbdo north uk professional services consultant

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